General terms and conditions

GENERAL TERMS AND CONDITIONS

ProfiVN shop s. r. o.

 

  1. Introductory provisions

1.1.      These General Terms and conditions (the “GTC”) govern the relations between the parties to the purchase agreement, on the one hand the company ProfiVN shop s. r. o. , CIN: 55 547 858, with the registered office Špitálska 10, 811 08 Bratislava, Slovakia, registered in the Commercial Register of the Municipal Court Bratislava III, section Sro, entry No. 170874/B as the Seller and on the other hand, the Buyer, who can be a business entity, but also a consumer.

1.2.      The Parties defined the following terms for the purposes of the GTC:

1.2.1.   The “Seller” means ProfiVN shop s. r. o. , CIN: 55 547 858, with the registered office Špitálska 10, 811 08 Bratislava, Slovakia, registered in the Commercial Register of the Municipal Court Bratislava III, section Sro, entry No. 170874/B.

1.2.2.   The “Buyer” means the Consumer or the Entrepreneur.

1.2.3.   The “Consumer” means a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business or other business activity.

1.2.4.   The ”Entrepreneur” means:

  • a person registered in the Commercial Register,
  • a person who does business on the basis of a trade license,
  • a person who does business on the basis of a non-trade license under specific regulations
  • a person who carries out agricultural production and is registered under a special regulation.

In the event that the Buyer specifies the CIN in their order, the Buyer shall be deemed to place an order as the Entrepreneur and it shall be noted that the rules set out in the GTC for entrepreneurs apply thereto.

1.2.5.   The "Civil Code" means the Act No. 40/1964 Coll. Civil Code, as amended by later regulations.

1.2.6.   The “Commercial Code“ means the Act No. 513/1991 Coll. Commercial Code, as amended by later regulations.

1.2.7.   The “Act” means the Act No. 108/2024 Coll. on the protection of consumers when selling goods or providing services under a distance contract or a contract concluded outside the premises of the Seller and on amendments and supplements to certain acts as amended Slovak Republic.

1.3.      The legal relations of the Seller with the Buyer, who is an Entrepreneur, not expressly regulated by these General Terms and Conditions, are governed by the relevant provisions of the Commercial Code.

1.4.      The legal relationships of the Seller with the Buyer, who is the Consumer, not expressly regulated by these GTC shall be governed by the relevant provisions of the Civil Code and related legislation.

1.5.      By creating an order, the Buyer confirms that he has become familiar with these GTC, with the wording being accessible on the website www.vnbeauty.store and integral part formed by the pre-contractual notice for the Consumer, contained in Article 2 of the GTC, as well as the complaints procedure and the conditions of personal data protection and that he agrees therewith, in the version in force and effective at the moment of the order creation.

1.6.      These GTC apply to all contracts concluded at a distance via e-shop www.vnbeauty.store.

  1. Notice before the conclusion of contract for the Consumer as the Buyer

2.1.      The Seller shall notify the Consumer as the Buyer, in accordance with law that:

2.1.1. The costs of means of long-distance communication do not differ from the basic rate (in the case of Internet and telephone connections according to the conditions of the Buyer's operator, the Seller: does not charge any additional fees, this does not apply to possible contractual transport);

2.1.2. requires payment of the purchase price before the acceptance of the performance by the Buyer from the Seller or the obligation to pay a deposit or similar payment related to the requirements of the Buyer to provide specific services, if required and provided;

2.1.3.   The Seller shall not enter into contract with the subject of repeated performance; if such contracts are mediated (for example, in the case of credit financing in the case of payment of the purchase price in instalments), the shortest period for which the contract will bind the parties is announced by the provider of the repeated performance, including price data, or the method of its determination for the accounting period, which is always one month, if this price is constant;

2.1.4. in the case of license agreements concluded for an indefinite period, the price of the license shall be agreed for the entire period of the license, unless otherwise specified;

2.1.5. the prices of goods and services are on the website www.vnbeauty.store including VAT and without VAT, including all fees established by law, but the costs of delivering goods or services vary according to chosen method and transport providers and order payment method,

2.1.6.   The Consumer has the right to withdraw from the contract under the conditions specified herein.

  1. Purchase Agreement

3.1.     The order is placed remotely at the moment when the Buyer places the selected goods, service or electronic content in the cart and sends the order. The Buyer is obliged to check all data provided/selected when creating the order. The Buyer acknowledges that the colour display of goods on the monitor may not exactly correspond to the real colour shades as the Buyer will perceive them in reality. The display of colour shades depends, among other things, on the quality of the display monitor, or other similar device.

3.2.      The distance purchase contract is concluded by confirmation of the order created by the Buyer on the part of the Seller, while the Seller is not responsible for any data transmission errors. The Seller shall immediately confirm the conclusion of contract to the Buyer by an informative e-mail to the e-mail provided by the Buyer. The current version of the Seller's GTC is attached to the confirmation.

3.3.      The resulting contract (including the agreed price) may be changed or cancelled only upon agreement of the Parties or on legal grounds, unless these GTC provide otherwise.

3.4.      The Seller undertakes in the contract to deliver goods to the Buyer that are the subject of purchase and enable him to acquire the ownership right to them, and the Buyer undertakes to take over the goods and pay the purchase price to the Seller.

3.5.      The Seller shall meet the obligation to hand over the goods to the Buyer, if it allows him to handle the goods at the place of performance, and shall notify him in due time. In the event that the Buyer doesn't take over the goods without the prior written withdrawal from the contract within five working days after the expiry of the period specified in the contract, the Seller shall be entitled to claim compensation for the incurred damage in the amount of the actual costs of attempting failed delivery of the order. After five working days from the date on which the Buyer was obliged to take over the goods, the Seller is entitled to withdraw from the contract and sell the goods to a third party.

3.6.      If the Seller shall send the goods via the carrier, and the Buyer is the Entrepreneur, the Seller’s obligation is deemed to be fulfilled by handing over the goods to the carrier for transport to the Buyer, and also allows the Buyer to exercise the rights from the transport contract against the carrier.

3.7.      The Buyer is obliged to check the complete packaging when taking over the goods (both personal and non-personal). Upon delivery by the carrier, in case of finding damage and/or incomplete goods upon receipt, the Buyer is obliged to immediately write a damage report on the spot about the incomplete packaging. Any subsequent claims of this kind may be accepted only if the Buyer proves that the goods had the claimed defects already at the time of its takeover. The Buyer is obliged to check the contents of the package when collecting in person, as it will be necessary to prove the incomplete packaging upon receipt of the additional claim.

3.8.      The Seller shall deliver the goods to the Buyer in the agreed quantity, quality and design. If it is not agreed how to pack the goods, the Seller shall pack the goods according to the customs; if there are no customs, then in a manner necessary for the preservation of goods and their protection.

3.9.      The period for the delivery of goods is 30 days, unless another deadline is stated in the e-shop www.vnbeauty.store.

3.10.    In the case of pre-orders of goods not yet in stock, the estimated indicative delivery time is stated and the Buyer acknowledges that this may change.

3.11.    The Seller has the right to cancel the order if, due to sold-out stocks or the unavailability of goods, the Seller is unable to deliver the goods to the Buyer within the period specified by these terms and conditions or at the price indicated in the on-line shop, unless he agrees with the Buyer on alternative performance. The Buyer shall be informed of the cancellation of the order by telephone or e-mail, and in case of payment of the purchase price or a part thereof, the funds will be returned within 14 days to the bank account specified by the Buyer, unless otherwise agreed with the Seller.

  1. Contract withdrawal

 

Withdrawal from the distance contract with the Consumer:

4.1.      The Consumer has the right to withdraw from the contract concluded at a distance (unless otherwise specified below) within 14 days, which starts in the case of

  1. a) the purchase contract from the date of receipt of the goods,
  2. b) the contract which is the subject of several types of goods or the supply of several parts, from the date of receipt of the last delivery of goods, or
  3. c) the contract, the subject of which is a regular repeated delivery of goods, from the date of receipt of the first delivery of goods

whereas this withdrawal must be sent to the Seller's address, or to the Seller's e-mail address, or the registered user can use the contract withdrawal form.

4.2.     The Consumer may withdraw from the Contract, the subject of which is the delivery of Goods before the withdrawal period begins.

4.3.     The Consumer as the BUYER cannot withdraw from the contract, the subject of which is:

  1. a) the provision of service, if its provision started with the express consent of the Consumer and the Consumer said to be well informed that by expressing his consent he loses his right of withdrawal after full provision of service, and if the service was fully provided.
  2. b) the sale of goods or the provision of service whose price depends on fluctuations in the financial market which cannot be controlled by the Seller and which may occur during the withdrawal period;
  3. c) the sale of goods made according to the specific requirements of the Consumer, custom-made goods or goods intended specifically for one consumer;
  4. d) the sale of goods subject to rapid deterioration or destruction;
  5. e) the sale of goods sealed in a protective packaging which is not suitable to be returned for health protection or hygiene reasons and whose protective packaging has been broken after delivery,
  6. f) the sale of goods which, by their nature, can be inseparably mixed with other goods after delivery,
  7. g) the sale of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, while their delivery can be carried out no earlier than 30 days later, and their price depends on the movement of prices on the market, which the seller cannot influence,
  8. h) the execution of urgent repairs or maintenance that the Consumer has expressly requested from the Seller; this does not apply to service contracts and contracts the subject of which is the sale of goods other than spare parts necessary for repair or maintenance, if they were concluded during the Seller's visit to the Consumer and the Consumer did not order these services or goods in advance,
  9. i) the sale of audio recordings, video recordings, audio-visual recordings, books or computer software sold in protective packaging, if the Consumer has unpacked this packaging,
  10. j) the sale of periodical newspapers, with the exception of sales under a subscription agreement, and the sale of books not supplied in a protective packaging,
  11. k) The provision of accommodation services for purposes other than accommodation, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and according to which the seller undertakes to provide these services within the agreed time or within the agreed time period,
  12. i) the provision of electronic content other than on a tangible medium, if the performance of the contract has begun with the express consent of the consumer and the consumer has stated that he has been duly informed that by expressing this consent he loses the right of withdrawal from the contract.

4.4.      In the event of withdrawal from the contract, the Consumer is obliged to send back the goods or hand them over to the Seller or to the person authorized by him at the store not later than within 14 days of the withdrawal from the contract. The time period shall be deemed to have been met if the goods have been handed over for transport at the latest on the last day of the period. The goods should be returned in full, with complete documentation, undamaged, clean, preferably including the original packaging, in the state and value in which they were taken over. In the case of consumer goods (e.g. cleaning products for goods, etc.), it is possible to withdraw from the contract only if the Buyer delivers the goods undamaged and unused in intact original packaging.

4.5.      In the event of withdrawal from the contract, the Consumer as the Buyer shall only bear the cost of returning the Goods to the Seller or to the person authorized by the Seller for the takeover of goods.

4.6.      The Consumer as the Buyer is obliged to pay a proportion of the price for the performance actually provided only in the event of withdrawal from the contract, the subject of which is the provision of services and its performance has already begun, for the performance actually provided until the date of delivery of the notification of withdrawal; the condition is that the Consumer has given explicit consent to such provision of services before the expiry of the withdrawal period within the meaning of § 4 par. 6 of the Act.

4.7.      The Consumer as the Buyer acknowledges that if gifts are provided with goods, a gift contract is concluded between the Seller and the Buyer with the condition that if the right to withdraw from the contract is exercised, the gift contract loses its effectiveness and the Buyer is obliged to return the returned goods together with related provided gifts. In the event that these are not returned, these values will be understood as an unreasonable enrichment of the Buyer. In case of withdrawal from the gift contract, the purchase contract does not expire and the contracts are considered separately from this point of view.

4.8.      In the event of withdrawal from the Contract, the Seller is not be obliged to return the funds to the Consumer before the goods are returned to him.

4.9.      The Seller will return Consumer paid purchase price within period of 14 days after returning the goods to the Seller.

 

 

Withdrawal from contract with Entrepreneur.

4.10.    In the case of contract with Entrepreneur, the provisions of the Commercial Code shall apply to the withdrawal.

 

  1. Purchase price

5.1.      The prices indicated for individual goods are final, i.e. including VAT, i.e. including all other taxes and fees that the Buyer must pay to obtain the goods, however, this does not apply to any charges for transport, cash on delivery and the costs for long-distance means of communication, which are only mentioned in the so-called shopping cart and their amount depends on the choice of the Buyer.

5.2.      The Buyer acknowledges that there may be cases when the contract between the Seller and the Buyer is not concluded, especially when the Buyer orders the goods at a price published by mistake due to the fault of the Seller’s internal information system or a mistake by its staff. In such a case, the Seller shall be entitled to withdraw from the contract, even after the Buyer has received an e-mail confirming his order, and the Seller shall immediately inform the Buyer. Examples of when the price may be erroneous are, but not exclusively, the following cases:

  • The price of goods is at first sight incorrect (e.g. does not take into account the purchase price or the usual price of goods);
  • The price of goods has one or more digits missing or extra;
  • The discount on goods exceeds 50%, without the goods being part of a special marketing campaign or a sale event marked with a special symbol and advertising the corresponding amount of discount.

5.3.      The possible payment methods of the purchase price are indicated in the on-line shop, where the Buyer chooses the method of payment for Goods when ordering.     

 

  1. Transfer of ownership right and risk of damage

6.1.      The ownership right to goods shall be transferred to the Buyer only after full payment of the purchase price. This principle will also be applied when a license or service is purchased.

6.2.      The risk of damage to goods shall passer to the Buyer by its delivery.

 

  1. Liability for defects

7.1.      In the case of purchase contract concluded with the Entrepreneur, the Seller shall be liable for defects within the meaning of the Commercial Code. The Seller may provide the Buyer with a quality assurance within the meaning of the Commercial Code.

 

  1. Warranty

8.1.      In the case of a purchase contract concluded with the Consumer, the warranty for goods is governed by the provisions of the Civil Code.

8.2.      In the case of a contract with the Entrepreneur, the warranty for goods shall only apply if it has been provided by the Seller, namely to the extent and period to which it was provided, and in that case it shall be governed by the provisions of the Commercial Code.

8.3.      The warranty does not cover normal wear and tear of items and its parts, which wear out and lose their service life.

8.4.      The right to a free warranty repair expires by:

  1. a) failure to provide the warranty certificate, accessories or documentation of goods,
  2. b) failure to notify obvious defects in the takeover of goods,
  3. c) damage to goods by excessive loading or use in breach of the conditions specified in the documentation,
  4. d) damage to goods by unavoidable and/or unforeseeable events, accidental destruction and accidental deterioration,
  5. e) interference with the goods by an unauthorized person.

 

 

  1. Complaints procedure

9.1.      In the event that the goods sold have a defect, the Buyer is entitled to complain to the Seller. The Buyer is entitled to complain about the goods by mail, or using a delivery service, by delivering the goods to the Seller's premises with a written description of the claimed defect. The costs of delivery shall be borne by the Buyer.

           

Contact points and persons for submitting a claim:

 

            Name and address: ProfiVN shop, s. r. o.., Špitálska 10, 811 08 Bratislava, Slovakia

            Contact details: Tel. +421903516518, E-mail vnbeauty.store24@gmail.com

 

9.2.      The claim must always be accompanied by a proof of the purchase of goods or services (invoice or cash register).

9.3.      The claimed goods must be presented washed and free of dirt. If the Buyer presents dirty goods, the Seller is entitled to return the goods to the Buyer to clean it and to present the cleaned goods to the Seller for a claim.

9.4.      The provisions of paragraphs 9.5 to 9.11 of these GTC apply to complaints of goods purchased by the Entrepreneur. The provisions of paragraphs 9.12 to 9.22 of these GTC apply to complaints of goods purchased by the Consumer.

 

Special provisions for the Entrepreneur's complaints

 

9.5.      The Seller shall be liable for any defect to goods at the time when the risk of damage to goods passes to the Buyer, even if the defect becomes apparent only after that time. If the Seller provides the Buyer with a quality warranty under § 429 of the Commercial Code, the Seller is responsible for defects in the goods that occur during the warranty period.

9.6.      The Buyer is obliged to claim the defects immediately after it has been detected during the inspection performed after the takeover of goods, in the case of hidden defects that existed at the time of delivery of the goods no later than two years from the time of delivery of the goods. In the event that a quality guarantee has been provided, the Buyer is obliged to claim the defect immediately after its detection within the warranty period.

9.7.      For each complaint, a complaint letter is drawn up in duplicate, one copy of which is given to the Buyer, the original is filed with the Seller.

9.8.      In the event that the claimed goods have a defect for which the Seller is responsible, the Seller is entitled, at his discretion, to repair the defect or replace the defective goods with flawless ones.

9.9.      The period for the removal of the defect is usually 30 days from the receipt of the claimed goods.

9.10.    In the event that it is not possible to settle the claim within this period due to delivery times for the supply of spare parts, or new goods in the case of exchange of goods, the Seller is entitled to extend the deadline for processing the complaint by delivering a notice of extension to the Buyer, even repeatedly; the notification can also be delivered by E-mail. Maximum extension of deadline is 6 months. If the complaint is not settled even within 6 months of receipt of the claimed goods, the Buyer is entitled to withdraw from the contract.

9.11.    If the defect is not covered by the warranty, or it is a defect for which the Seller is not responsible in accordance with law or these GTC, the complaint shall be rejected and the Buyer informed. In such a case, the Buyer is obliged to compensate the Seller for all costs incurred by the Seller in verifying the legitimacy of the claim.

 

Special provisions for Consumer complaints

9.12.    For each complaint, a complaint letter is drawn up in duplicate, one copy of which is given to the Buyer, the original is filed with the Seller. Each claim is entered in the complaint record book. If the claim is made by means of distance communication, the Seller is obliged to deliver the claim confirmation to the Consumer immediately; if the confirmation cannot be delivered immediately, it must be delivered without undue delay, but at the latest together with the document on the settlement of the claim; the claim confirmation does not need to be delivered if the Consumer has the opportunity to prove the claim in another way.

9.13.    In the event that the claimed good has a defect that arose during the warranty period and is covered by the warranty, the Buyer is entitled to demand its removal within 30 days of the takeover of the subject of claim by the Seller. Instead of defect removal, the Buyer may request replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not result in unreasonable costs for the Seller considering the price of the goods or the severity of the defect. The Seller may at any time replace the defective item for a defect-free instead of removing the defect, unless it causes serious difficulties to the Buyer.

9.14.    In the event that a defect cannot be removed and prevents the goods from being properly used, the Buyer has the right to item exchange or has the right to withdraw from the contract. The same rights belong to the Buyer if the defects can be removed, but if the Buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects. A re-occurrence means that the same defect occurred at least three times, a larger number of defects are considered to be the occurrence of three or more defects preventing the item from being used. If there are other irreparable defects, the Buyer has the right to a reasonable discount from the price of the item.

9.15.    On the basis of the Buyer's decision, which of the above-mentioned rights to complaint settlement he will exercise, the Seller is obliged to determine the method of complaint settlement immediately, in complex cases no later than within 3 working days from the date of exercising the complaint, in justified cases, especially if a complex technical evaluation of the condition of the product or service is required, no later than 30 days from the day the claim is made.

9.16.    The Seller is obliged to settle the claim within 30 days from the day the claim is made. If the subject of the complaint is taken over by the Seller on a later day than the day of exercising the complaint, the deadlines for processing the complaint according to the previous sentence start from the day the subject of the complaint is taken over by the Seller; however, at the latest from the moment when the Seller makes it impossible or prevents taking over the subject of the complaint. After the expiry of the deadline for the claim settlement, the Consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.

9.17.    If the defect is not covered by the warranty, or it is a defect for which the Seller is not responsible in accordance with law or these GTC, the complaint shall be rejected and the Buyer informed. However, the Seller is obliged to comply with the procedure under paragraph 9.18. and 9.19. of these GTC.

9.18.    If the Consumer has made a claim within the first 12 months of the purchase, the Seller may settle the claim by rejecting it only on the basis of a professional assessment; regardless of the outcome of the expert assessment, the Consumer cannot be required to pay the costs of expert assessment or other costs related to professional assessment. The Seller is obliged to provide the Consumer with a copy of the expert assessment justifying the rejection of the claim no later than within 14 days from the date of complaint settlement.

9.19.    If the Consumer has made a claim after 12 months from the purchase and the Seller has rejected it, the person who has handled the claim is obliged to indicate in the complaint settlement document to whom the Consumer can send the product for expert assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related costs shall be borne by the Seller regardless of the outcome of the expert assessment. If the Consumer proves the Seller’s liability for the defect by professional assessment, the claim may be reclaimed; during the performance of the expert assessment, the warranty period does not run. The Seller is obliged to reimburse to the Consumer all costs incurred for the expert assessment, as well as all related reasonably incurred costs, within 14 days from the date of repeated exercise of claim. The repeatedly exercised claim cannot be rejected.

9.20.    The Seller is obliged to issue a written document within 30 days from the date of exercising the claim, but at the latest with the document on the settlement of the claim, if the period for its settlement began to run from the date of receipt of the subject of claim by the Seller.

9.21.    In the event that the Seller as the contractor provides the Buyer with a repair or modification service of goods, this repair or modification of the warranty period of 3 months pursuant to § 654 of the Civil Code shall apply. If the item is repaired or modified with a defect, the Buyer has the right to free removal of the defect. The contractor is obliged to remove the defect within 30 days. If the defect cannot be removed or if the contractor does not remove it within the agreed period or if the defect occurs again, the Buyer has the right to cancel the contract for repair or modification of the item, or to a reasonable reduction of price for repair or modification.

9.22.    The complaint is not affected by the right of the Consumer to compensation under a special regulation.

 

  1. Force majeure

10.1.    If there is a situation which could not be foreseen at the time of signing the contract and which causes an obstacle on the part of the Seller in the performance of his contractual obligations, the Seller is entitled to postpone the date of performance by the time that the obstacle lasted.

10.2.    Force majeure also includes events that are beyond the control of the Seller, such as wars, revolts, riots, strikes, natural disasters, as a result of these facts, delayed supply of materials not caused by the Seller, energy outages, pandemics and epidemics, including measures by states aimed at overcoming them and similar events of force majeure, which interfere with the meeting of the Seller's contractual obligations.

10.3.    The Seller shall immediately inform the Buyer of the impediment of force majeure.

10.4.    If the impediment of force majeure lasts more than 60 days, each of the Parties is entitled to withdraw from the Contract.

 

  1. Changes to the GTC

11.1.    The Seller is entitled to change these General Terms and Conditions by publishing the change or the new version on its website and from that moment the change is effective for all subsequent orders made after this date of publication.

 

  1. Personal data protection

12.1.    The personal data provided by the Buyer will be processed by the Seller as the Controller (the “Controller”) within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing the Directive 95/46/EC (General Data Protection Regulation - GDPR) and the Act No. 18/2018 Coll. from on the protection of personal data and on supplements and amendments to certain acts, as amended.

 

12.2.    In the processing of personal data, the Buyer is the data subject, i.e. the person whose personal data are processed, relate to the Buyer. For the purpose of processing personal data, the Seller is in the position of the Controller.

 

12.3.    For the order, it is necessary for the Buyer to provide the Seller with some personal data, namely: name and surname, address of residence (street, number, postal code, municipality, Country), e-mail and telephone, as well as payment details (payment card details, bank account number) for payment of the purchase price, as well as possible refund of the price in case of withdrawal from the contract. We further process this personal data.

 

12.4.    All personal data you provide to us is confidential and will be treated accordingly. The Seller takes a responsible approach to the protection of personal data, has implemented and is constantly improving its protection system. Personal data are processed only to the extent necessary and for the necessary time, in accordance with applicable law and established internal rules. 

 

12.5.    The Seller takes a responsible approach to the protection of personal data, has implemented and is constantly improving its protection system. Personal data are processed only to the extent necessary and for the necessary time, in accordance with applicable law and established internal rules. 

 

12.6.    Personal data of the Seller is processed for the purpose of concluding contracts and selling goods, as well as for the purposes of any claims, and if you give us your consent for marketing purposes and for keeping a loyalty card system if it is in place.

 

12.7.    The Seller: has the right to be informed about the processing of their personal data, in particular access to personal data, correction of incorrect or completion of incomplete data, in justified cases to limit the processing or deletion of personal data, and in case of violation of the provisions of the GDPR or the Personal Data Protection Act to lodge a complaint with a supervisory authority, Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27. The Buyer's personal data will be stored for the period necessary for the sale of goods, if the Buyer wants to be registered in this system and any complaints; after the expiry of the stated period it will be disposed of.

 

12.8.    Personal data are processed in accordance with the basic principles of personal data processing, where:

  1. the personal data may be processed only in a lawful manner and in such a way that there is no breach of the fundamental rights of the data subject;
  2. the personal data may only be collected for a specific intended and legitimate purpose;
  3. the personal data processed must be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  4. the personal data must be correct and updated as necessary;
  5. the personal data must be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing of the personal data, accidental loss, destruction or damage to the personal data, by appropriate technical and organizational measures;
  6. the personal data of the data subject must be processed exclusively and only in a manner that adequately ensures the protection of the rights and freedoms of natural persons with regard to the processing of their personal data in information systems.

 

  • More detailed information on personal data protection can be found in the personal data protection policy (see PERSONAL DATA PROTECTION PRINCIPLES).

 

 

  1. Settlement of disputes

13.1.    Each Consumer has the right to turn to the ADR entity in order to protect their consumer rights.

13.2.    Pursuant to the Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes and on supplements and amendments to certain acts, the Slovak Trade inspection, the Central Inspectorate, the Department for International Relations has competence for the alternative dispute resolution for consumer disputes, with the registered office at Bajkalská 21/A, P.O. BOX 29, 827 99  Bratislava, Tel.: +421 (0)2/58 27 21 23, or +421 (0)2/58 27 21 41; internet address: https://www.soi.sk/sk; electronic submission address: ars@soi.sk or adr@soi.sk.

 

  1. Final provisions

14.1.    All contracts and agreements between the Seller and the Buyer shall be governed by the law and order of the Slovak Republic.

14.2.    If the relationship established by the contract contains an international element, then the parties agree that the relationship is governed by the law of the Slovak Republic. This shall be without prejudice to the rights of the consumer arising from applicable law.

14.3.    All rights to the Seller's website, in particular copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and features belong to the Seller or to any of its contractual partners. It is prohibited to copy, modify or otherwise use the websites or any part thereof without the permission of its owner.

14.4.    The Seller shall not be liable for errors resulting from interference by third parties to the websites of its e-shop www.vnbeauty.store  or as a result of their use in violation of their designation.

14.5.    A sample form for the Consumer's withdrawal from the contract is attached to these GTC.

14.6.    These GTC enter into force and effect on 1st  July 2024.

 

 

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract)

 

 

 

To:           ProfiVN shop s. r. o. , CIN: 55 547 858, with the registered office Špitálska 10, 811 08 Bratislava, Slovakia

 

I hereby notify* that I am/we are* withdrawing from the contract for the following goods/from the contract for the provision of this service*: ..............

 

Date of order/date of receipt*……………………………………

 

Name and surname of the consumer/consumers *.

 

Address of the consumer/consumers *.

 

Signature of the consumer/consumers * (only if this form is submitted in paper form).

 

Date .........................................

 

* Delete as appropriate.